Field Service Engineers

JOB TITLE:      2x Field Service Engineers

SALARY:          Competitive

LOCATION:     Norwich, NR7 (when you are in the UK)

Are you a talented and enthusiastic Electronic or Electrical Design Engineer looking for an exciting new opportunity?  Are you passionate about electronics and have a strong background in electronic design?  Then look no further as this could be an excellent opportunity for you…

ABOUT THE ROLE:

We are seeking two highly skilled and dedicated hands-on electronic engineers to join our growing team as Field Service Engineers.

You must be happy to travel as the majority of your working time will be spent on-site at customer locations, both in the UK and abroad, either working on your own or leading a small team.

After completion of product training (in factory and on the job training), our Field Service Engineers will utilise their electronic, digital, electromechanical skills as well as their problem-solving skills to install, commission and test MSI designed Weapon Systems.

The main responsibilities will include:

• Carrying out Installation, commissioning, repair, service and training of Gunnery Systems and Submarine Navigation Plotting Tables and other company products
• Once trained and deemed competent, carrying out live firing of weapon mounted systems.
• Carrying out testing to ensure accurate fault diagnosis
• Coordinating with the Project Managers and Customer Support Manager in order to ensure effective delivery of service to the customer at their sites
• Producing complete, accurate and timely reports
• Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service
• Adhering to health and safety practices and procedures
• Constructing, conducting and instructing training courses within the factory and at customer locations
• Attending Sea Trials for periods of times at sea, keeping to ship routines
• Any other such duties that may be reasonably compatible with the nature and scope of the role

ABOUT THE PERSON:

To be a successful candidate for this role you must be able to demonstrate the below attributes and skillsets:

Essential:

• Degree/HND/HNC/ONC Electronic Engineering
• Proven and demonstrable field service experience
• Physically fit to Eng 1 standard and be capable of passing Sea Survival course
• Technical knowledge of diagnosing and repairing, digital, electronic, electromechanical, and/or electronic equipment
• Able to read complex wiring diagrams and devise workable fault diagnosis instructions
• Polite and confident in speaking at all levels
• A positive ‘can do’ approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad
• Resourceful, with the ability to work independently and as part of a team
• Flexible and can adapt quickly to changing schedules
• High level of computer literacy to include Excel, Word and Powerpoint.
• Reside within a daily commutable distance of Norwich (NR7)

Desirable:

• Qualifications in Weapons inspection, repair and servicing
• Experience of compiling and delivering Training courses
• Previous customer facing Service Engineer role
• Drive and willingness to learn and develop

Physical Demands & Work Environment:

• Physically fit to be able to work in harsh (hot and cold) environments in the UK and overseas.
• Work inclusively in a small close-knit team, parting knowledge and sharing information is critical to the success of a first-time diagnosis of customer equipment failures

Key Working Relationships:

Internal

• Customer Support Manager
• Programme Managers
• Engineering Department
• Test Department
• Logistics Coordinator (Exports Control)

External

• Customer Project managers whilst on site
• Weapon Maintainers on board ships

BENEFITS WE OFFER:

• Pension – 3.5% E’r / min 3.5% E’ee (salary sacrifice if you want to contribute more)
• Compressed working hours Monday – Thursday 0815 – 1700/ Friday 0815 – 1245 **Half day Fridays**
• 5 days/ 5 weeks holiday plus bank holidays (this will be pro-rata’d) **Fridays is a half day holiday**
• Christmas Shutdown**this will be taken out of the holiday allocation**
• Westfield Health Cash plan, gym discount and shopping rewards
• Refer a Friend Scheme
• Long Service Award
• Training & Development
• Free on-site parking

If you’re ready to take the next step in your career and be a part of a company that values your skills and contributions, we encourage you to apply today by emailing your CV and contact details – remembering to include the role you are applying for – to our Talent Acquisition Manager at recruitment@msi-dsl.com.